No right answers — I just want the honest picture of how it really works. Tap your answers, hit send. Cheers.
1.What do you use to keep on top of jobs during the day?
2.On a normal day, how often do customers ring up asking "is my car ready yet?"
3.When you find extra work mid-job, how do you usually get the customer's go-ahead?
4.Does a car ever sit there not being worked on because you can't get hold of the customer to approve it?
5.When you find something that needs doing, do you take a photo or video of it?
6.When you're actually working on a car, where's your phone? Honestly — would it be on you to snap a quick photo?
7.When the customer can actually see the problem (a photo, or you showing them) vs just hearing it on the phone — do they agree to the work quicker?
8.Do you ever get customers disputing the bill afterwards — saying they never agreed to the extra work?
9.Be honest — who in the garage would actually keep each job's status updated through the day? i.e. tapping a job along as it goes — "started" → "found extra work" → "ready for collection".
10.When a car comes in, do you normally have the customer's mobile number?
11.What usually puts you off garage software or apps?
12.What's the most annoying part of the customer/admin side of the day? Optional.
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